You may return most new, unopened items sold and fulfilled by Red Ox within 7 days of delivery for a full refund. Please make sure that the tags and labels on the goods are not removed or we will not accept the goods to be returned.
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 7 days. If you want to exchange for a different item, you will need to return the item and place a new order.
You can receive your refund usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.