Terms and Conditions
Welcome to Red Ox online store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below.
Please also read our privacy statement regarding any personal information that you may provide to us.
Red Ox is a London based company and is registered in UK.
We are the retailer of selling women, men and children clothing for the past few years. We have our own production company.
Purchasing from the site
You will only be charged for any goods ordered when the goods will be ready to dispatch from Red Ox to you. Payment if not taken when you place the order.
Information required by you
To make a purchase from Red Ox Website you will need to first register with us. You will be required to provide us your correct details. The key information we will require includes your first name and surname, your email address, your phone number (for contacting you about your inquiry) and your delivery and billing (cardholder) addresses. Please note that to complete your transaction we must have your billing address of the credit card used. Without this information we will not be able to complete your purchase.
Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods on time.
You can easily create your own account on Red Ox website. This will enable you to store your delivery and contact details securely, so that the purchasing process is easier each time you buy. It is important you update your details regularly. PLEASE NOTE to maximize security online, we do not allow you to store any credit within your account.
Completing Your Order
Always double check your order details to confirm the quantities and prices of the goods you wish to purchase. Always check that you’re selecting the right size and your preferred colour. We have specifically designed the checkout area of our site to show your basket at every step of the process, so it clearly visible and easy to check at any time.
Please also note that all purchases are subject to availability.
We will send you confirmation receipt via e-mail once we receive your order.
Please note that we do not have an exchange or refund policy once goods purchased online.
Pricing and Delivery Charges
All prices of our items are displayed on our website. Prices displayed on our site are in Pounds (£) your order will be based upon product prices and delivery charges at the time you submit your order.
Please note that the prices shown for items on the website do not include charges for postage and packing (delivery). Delivery charges will be added to the total product value of your order based on where you would like the product to be delivered.
We accept credit/debit cards payment. Please do not send cash or cheques. We accept the following cards for payment.
- Master Card
- American Express
To ensure that you browse and shop safely on our website is very important for us. We have created a secure transactional site and all payment activities are encrypted.
Red Ox will not be responsible for any lost, stolen or damaged goods once dispatched from our site. Red Ox will not replace or provide refund for that matter.